Total EDA support
Support with your EDA installation.
The Total support plan includes:
- 250 hours of support to consume during a year.
- The support will be managed through the jortilles ticket tool: http://redmine.jortilles.com/
- The support can be used to streamline the EDA startup process.
- The SLA is 1 working day to attend the ticket.
- The support hours are from 9 am to 4 pm in Spanish time (Central European Time).
- The total volume of the support is 250 hours. The hours can be freely consumed for 12 months from the time of hiring. You can, for example, consume more during start-up and less the rest of the months. The bag expires at 12 months or when the counter reaches 0.